Frequently Asked Questions
Q. Can I pay for goods over the telephone? A. Yes, but we can only deliver to the billing address.
Q. Can I collect goods from the warehouse? A. Anyone who wishes to collect goods may only do so if they pay on our terminal with Chip & Pin. - Please note ID is required to confirm they are the card holder. Q. What happens if my product is damaged or has missing parts?
A. Please inspect your purchase as soon as you receive it.
Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities.
If this is not the case, please notify us within 2 working days of receipt of your item.
Q. What happens if my product is faulty?
A. If you believe the item you have received has a manufacturing fault or defect, please contact us within 14 days.
We will advise you on how to return the item and will send you a written confirmation. We ask that you then simply return the item in full, along with the packaging and a fully completed returns form, within 7 working days.
It is your responsibility to make sure that the items are returned to us safely and without any further damage so please ensure it is packed safely and securely. We recommend using a recorded delivery service.
When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect.
Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred.
If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement- if applicable, we will also refund you the cost of returning the item back to us.
Please note the initial delivery charges are non refundable.
Q. What happens if I have a change of heart?
A. We do ask that goods returned to us because of an unwanted gift or a change of mind are returned in an unused and re-saleable condition, including the undamaged product packaging, with complete instructions and any extra items, refills etc.
Please understand that we cannot accept a return on an item which has been used or with damaged packaging or missing parts. If our returns department cannot accept your return, we will return the goods back to yourself and a further delivery charge will be incurred.
Please ensure the returned item is packed safely and securely and the returns form has been completed. This will help us to process your return without any unnecessary delays.
Any postage costs on sending the item will not be refunded
Please note that we cannot be held responsible for packages lost in transit
For more information on Eurocoin's returns policy, and on your rights as a client, please download our Terms and Conditions of trading from this website.
Q. What about refunds?
A. We aim to refund customers within 7 working days of receiving your goods back into our warehouse. Once processed, refunds will be transferred back to the original credit card.
These guarantees are in addition to your statutory rights, which remain unaffected
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